Monday, January 26, 2009

Database access problems - 1/26/2009

So, before I got silly in my last post, I was mentioning a problem with our databases. To make a long story short, we had a problem that made it a 50/50 proposition (or less) that you would be able to access our database subscriptions either on campus or off. Thanks to a lot of help from our ISS department (sounds of crowds roaring), we were able to stabilize the access problem. However, we still had to notify 17 different vendors that we had a new address that they should allow to pass through as belonging to Lake Land. By the end of the day last Friday, we had gotten down to 3 vendors that either hadn't responded or who couldn't get to the problem until later.

As of this afternoon, we still have two vendors who are trying to get the problem fixed on their end. Lexis-Nexis involves just one database - but Gale is also down, which means problematic access for 8 databases (InfoTrac/Academic OneFile, Biography Resource Center, Gale Virtual Reference Library, Global Issues in Context, Litfinder, Literature Resource Center, Opposing Viewpoints Resource Center, and Testing and Education Resource Center). Hopefully, that access will be completely restored later today.

Sorry for the inconvenience.

UPDATE 3:45PM Monday - We are still having issues with access to Lexis-Nexis, but all other databases appear to be available. Thanks for your patience!

UPDATE 10AM Friday 1/30 - Lexis-Nexis is still not functioning consistently. We are working with them to resolve the issue - NOW RESOLVED.

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